GENERAL INFORMATION

Q: What are cement tiles and how are they different from ceramic tiles?

Cement tiles are handmade decorative tiles made from a mixture of cement, marble powder, and natural pigments. Unlike ceramic tiles which are fired in kilns, cement tiles are hydraulically pressed and air-cured. This traditional process creates tiles with colors that go through the entire thickness, not just surface glazing. This means patterns won't wear off over time, making them ideal for high-traffic areas.

Q: Are cement tiles eco-friendly and sustainable?

Yes, cement tiles are an environmentally sustainable choice. They are made from natural materials (cement, marble powder, sand, and mineral pigments) without firing, which significantly reduces carbon emissions. The handmade production process uses minimal energy. Cement tiles are extremely durable, lasting 100+ years with proper care, reducing replacement needs and waste.

Q: What makes SICO Tiles different from imported cement tiles?

SICO Tiles offers the advantage of local manufacturing in Jordan with Middle East expertise. This means faster delivery, easier customization and communication, no import duties, and support for the local economy. Our understanding of architecture and design preferences ensures tiles that perfectly suit regional and international aesthetics. We also provide personalized service that international suppliers cannot match.

Q: What sizes are available for cement tiles?

Standard cement tile size is 20cm x 20cm (8" x 8"), which is the traditional format that works beautifully with most patterns. Other sizes like 10cm x 10cm, 15cm x 15cm, 30cm x 30cm, and custom sizes may be available depending on the design. Octagonal, Hexagonal, and other geometric shapes can also be produced. Contact us to discuss specific size requirements for your project.

Q: How thick are cement tiles and can they be used on walls?

Standard cement tiles are 16mm thick, making them suitable for both floors and walls. For wall applications, proper adhesive and installation techniques are essential due to the tile's weight. Thinner versions (12mm) are available for specific wall applications. Consult with our team to determine the best option for your project.

ORDERING & CUSTOMIZATION

Q: How long does it take to receive custom cement tiles in Jordan?

Standard production time for custom cement tiles at SICO Tiles is 4-6 weeks from order confirmation. This includes pattern customization, handcrafting, and curing time. Rush orders may be available for an additional fee. Delivery within Jordan typically takes 1-2 business days after production and curing completion. For other countries, shipping times vary by location.

Q: What is the minimum order quantity for custom cement tiles?

Our minimum order quantity is 10 square meters for custom pattern cement tiles. For standard patterns from our collection, smaller quantities are available. Commercial projects and bulk orders receive preferential pricing. Contact us for a detailed quote based on your specific project requirements.

Q: Can I customize the colors and patterns of cement tiles?

Yes, SICO Tiles specializes in fully custom cement tile designs. You can choose from our extensive color palette, modify existing patterns, or create completely new designs. Our team works with architects and designers throughout the globe to bring unique visions to life. We provide digital mockups before production begins.

Q: What is the price range for custom cement tiles in Jordan?

Cement tile pricing varies based on pattern complexity, color quantity, and order size. Standard patterns start at competitive rates, while intricate custom designs are priced accordingly. Request a detailed quote through our website by specifying your required square meters. We serve architects, designers, and contractors across the MENA region and internationally with transparent pricing.

Q: Do you provide samples before ordering?

Yes, sample tiles are available for architects, designers, and contractors. Request samples through our quote form specifying which patterns interest you. Sample fees may apply but are often credited toward your final order. This allows you to verify quality, color accuracy, and pattern details before committing to your project.

Q: Do you ship cement tiles internationally?

Yes, SICO Tiles ships internationally. We have experience delivering to UAE, Saudi Arabia, Qatar, and other MENA countries as well as internationally to the USA, UK, and Germany. Shipping is calculated based on destination and order size. All tiles are carefully packaged to prevent damage during transit. Contact us for specific shipping quotes to your location.

Q: How do I request a quote for my project?

Request a quote through our website at sicotiles.com by selecting your desired tiles and entering the required square meters. You can also WhatsApp us at +962 79 009 1211 or email info@saqfco.com with your project details. Include total area, preferred patterns, and project timeline. We typically respond within 24 hours with detailed pricing and lead time information.

Q: What happens if tiles arrive damaged?

We package all cement tiles with extreme care to prevent damage. However, if tiles arrive damaged, document the damage with photos immediately and contact us within 48 hours. We maintain quality control standards and will replace damaged tiles. For large commercial projects, we typically include a 10% overage to account for cuts and potential breakage during installation.

Q: Can you match cement tiles to specific project requirements?

Yes, we specialize in custom matching for architectural projects across the globe. Provide us with color swatches, design references, or inspiration images, and our team will create tiles to match your vision. We work extensively with architects and interior designers to ensure perfect integration with the overall project aesthetics.

Q: Do you work with architects and interior designers?

Yes, SICO Tiles actively collaborates with architects, interior designers, and contractors globally. We offer trade pricing, technical support, and custom design services. Our team understands the unique requirements of professional projects and provides CAD drawings, color matching, and specification sheets to streamline your design process.

INSTALLATION & APPLICATION

Q: What installation method is required for cement tiles?

Cement tiles should be installed using thin-set mortar on a level substrate. Grout joints are typically 1-2mm for a seamless look. After installation, tiles must cure for 5-7 days before sealing. We recommend professional installation by experienced tile contractors familiar with cement tile techniques. We can provide detailed installation guidelines and contractor recommendations in Jordan and the MENA region.

Q: Can cement tiles be used in bathrooms and wet areas?

Absolutely. Cement tiles are ideal for bathrooms, showers, and wet areas when properly sealed. The sealer creates a water-resistant barrier while maintaining the tile's natural beauty. Use high-quality penetrating sealers designed for wet environments. Many luxury hotels and residences across the MENA region feature cement tiles in bathrooms.

Q: Are cement tiles suitable for outdoor use in the Middle East?

Yes, cement tiles are excellent for outdoor applications in Jordan and the MENA region. They are naturally porous which helps with heat management and slip resistance. However, they must be properly sealed to protect against sun exposure and occasional moisture. They perform well in covered outdoor areas, patios, and courtyards in different climates.

Q: Can cement tiles be installed over existing flooring?

In some cases, cement tiles can be installed over existing flooring if the surface is clean, level, and structurally sound. However, this adds height to your floor which may affect door clearances and transitions. We generally recommend removing old flooring for best results. Consult with a professional installer to assess your specific situation and determine the best approach.

MAINTENANCE & CARE

Q: How do I maintain and clean cement tiles?

Cement tiles require sealing after installation with a penetrating sealer. For daily cleaning, use pH-neutral cleaners and avoid acidic products like vinegar or harsh chemicals. Sweep or vacuum regularly to prevent dirt buildup. Re-seal annually in high-traffic areas. Proper maintenance ensures your cement tiles maintain their beauty for decades in the Middle East climate.